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Refunds/ Cancellations

At Thread Sculpt, we strive to ensure your satisfaction with our products and services. We understand that there may be instances where you need to cancel an order or seek a refund. Please read our Refunds and Cancellations Policy to understand the procedures and conditions under which these requests are accepted:

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1. Cancellations

1.1. If you wish to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, it's essential to act quickly, as orders are often processed promptly.

1.2. We will typically process your order within 24 hours of placing it, which gives you a 24-hour window to cancel your order if placed by mistake. After this period, we may not be able to cancel your order due to processing and shipping procedures.

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2. Refunds

2.1. We understand that there may be circumstances under which you wish to return a product and seek a refund. We want to make this process as straightforward as possible.

2.2. If you are not satisfied with your purchase, you can return items within 5 days of delivery.

2.3. To initiate a refund, please contact our customer support team and provide the necessary information. We may require proof of purchase, such as an order number or receipt.

2.4. Refunds will be processed within a reasonable time-frame. The exact time may vary depending on your payment method and bank or financial institution's policies.

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3. Refund Eligibility

3.1. To be eligible for a refund, the following conditions must be met:

  • The product must be in its original condition and packaging.

  • The return request is made within 5 days of delivery.

  • The reason for the return falls within the accepted reasons for refunds.

 

4. Accepted Reasons for Refunds

4.1. Refunds will be accepted for the following reasons:

  • The product is damaged or defective.

  • The product received is different from the one you ordered.

  • You received the wrong size or variant of the product.

  • The product is not as described on our website.

 

5. Non-Eligible Refunds

5.1. We may not be able to process refunds for the following reasons:

  • You have changed your mind or no longer want the product.

  • The product has been used, worn, or washed.

  • The product is not in its original condition or packaging.

 

6. Contact Us

6.1. If you have any questions or concerns about our Refunds and Cancellations Policy, or if you need assistance with a return or refund request, please contact our customer support team at info@threadsculpt.com. We are here to help and ensure a seamless shopping experience.

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Thread Sculpt appreciates your trust in our products and services, and we are committed to providing you with the best customer service possible. We value your business and will do our best to assist you in any way we can.

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